Refund policy

Appointments, Cancellations & Installation Concerns

Premier Auto Protection Studio provides custom, in-studio window tint, paint protection film (PPF), paint correction and ceramic coating services. We want you to understand your options before you book.

Your quote and deposit

Advertised prices are starting prices. We confirm your vehicle, coverage, final price and appointment before payment. Any deposit amount will be stated in your written quote and applied to your service total. We will obtain your approval before adding work or charges.

Rescheduling or cancelling

Please contact us at least 48 hours before your appointment. With 48 hours or more notice, you may reschedule without a scheduling fee or cancel for a refund of amounts paid, less any nonrecoverable custom-material costs you specifically approved in writing before we incurred them.

For cancellations with less than 48 hours notice or missed appointments, contact us as soon as possible. We will try to accommodate one reschedule. Any cancellation charge must have been disclosed in your quote and accepted before payment, must reflect reasonable actual loss, and will not exceed your deposit. We do not impose an undisclosed automatic cancellation fee. We will provide an itemized explanation of deductions and refund any remaining balance. Emergencies will be considered individually.

Custom materials and work already performed

Special-order or vehicle-specific materials can be nonreturnable once ordered or cut. We will identify these costs and obtain your written approval before incurring them. We will not deduct costs we can reasonably recover or charge twice for the same loss. If you cancel after work has started, you are responsible for authorized work already completed and approved nonrecoverable materials, subject to applicable law. Unused amounts will be refunded.

If we cannot complete your appointment

If we cancel and cannot offer a suitable alternative, we will refund amounts paid for work not performed. We will not charge you for custom materials for work we cannot provide.

After installation

Please inspect your vehicle with us at pickup and follow the care instructions provided. Film and coatings may need curing time; we will explain what to expect. If you notice a concern, contact us promptly with photos and your order information, preferably within 30 days. This request does not shorten any applicable warranty or legal rights.

We will inspect concerns and, when a problem is caused by our installation, arrange an appropriate correction at no additional charge. If correction is not appropriate or cannot reasonably resolve the issue, we will discuss a suitable refund or other remedy, consistent with your legal rights. Completed custom work is generally not refundable solely for a change of mind about an approved shade, finish or coverage. This does not exclude remedies for defective work, damage we cause or services not provided as agreed.

Manufacturer warranty coverage, where applicable, is governed by the written warranty provided for your selected product. We do not promise an unspecified lifetime warranty. Pre-existing damage, unrelated impacts, normal wear and improper care are assessed separately and do not automatically establish an installation defect.

Refund processing and financing

Approved refunds are submitted to the original payment method, generally within 5 business days; bank or lender processing time is additional. Affirm purchases are refunded through Affirm, not in cash or store credit. Continue following your lender’s payment instructions until it confirms an adjustment. Any remaining interest or financing obligations are governed by your lender agreement.

Contact us

612-416-6111
premierautops@gmail.com
11670 Eagle St NW, Suite 6, Coon Rapids, MN 55448

This policy applies to new bookings made after publication. It does not override mandatory cancellation, refund, warranty or other consumer rights. Any more favorable written terms agreed for your booking will be honored.